WARRANTY. DRI-Deck Enterprises, LLC (“DRI-Deck”) warrants to the original end use purchaser (“Owner”) that the Trex RainEscape Deck Drainage System (“System”) will be free from defects in materials or workmanship under normal and proper use for a period of twenty years (“Warranty Period”) from the date of purchase and that Trex RainEscape branded components will conform to DRI Deck’s published manufacturer specifications, but only with respect to use of the System on the original structure to which it was installed…
This limited warranty shall not apply if (i) the original end use purchaser fails to install and maintain the System in strict compliance with DRI-Deck’s installation and maintenance instructions, (ii) the System has been damaged as a result of misuse or abuse, by accident or by negligence, including, without limitation, striking, breaking, puncturing, cutting, burning or melting the System and all other activities which cause damage to the System, (iii) the System has been damaged as a result of shifting soils, (iv) the System has been damaged as a result of an Act of God, including, without limitation, hurricanes, tornadoes, floods, earthquakes, forest, wild or other fires and other severe weather or natural phenomena, (v) the System has been damaged as a result of the disposal of caustic substances through the System, (vi) the System has been altered, (vii) the System has been damaged as a result of improper storage, handling or use of the System, or (viii) the System fails to perform to DRI-Deck’s published specifications for any reason other than defects in materials or workmanship. Subject to the conditions set forth in this Limited Warranty, DRI-Deck will, at its option, either repair or replace product which proves to be defective during the warranty period”.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.