Shipping & Returns
Shipping
Where We Ship
We ship to any address in the United States of America. We do not ship internationally.
Carriers
Standard shipments are fulfilled via UPS. For larger or heavier orders, we use LTL (Less Than Truckload) freight carriers including XPO, R+L Carriers, and other major LTL providers. The appropriate carrier is selected based on the size, weight, and destination of your order.
Shipping Rates
Shipping fees are calculated at checkout based on the dimensional size and weight of your order. Please note that many of the products we sell are rated primarily by dimensional size rather than weight alone. The size and weight of any item can be found on its product detail page.
Free Shipping Promotion
Free shipping applies to all small package orders over $100 shipped via UPS. This promotion does not apply to LTL freight shipments. Promotions are subject to change at any time without notice.
Delivery Estimates
Estimated delivery dates are provided at checkout based on item availability and your selected shipping method. These are estimates only. We are not liable for delays caused by carriers, weather, or circumstances beyond our control. If your order experiences an unexpected delay, please contact us and we will assist you.
Local Delivery
We offer local delivery within our designated service area from our Plainfield and Spring Grove locations. Local deliveries are made using our own vehicles and staff. All loads are inspected before leaving our facility. Upon delivery, items are inspected again and delivery is completed upon your review and signature. By signing, you acknowledge that your order was received in good condition.
Important: Any damage on local deliveries must be raised at the time of delivery before signing. We cannot process damage claims for local deliveries after the delivery has been signed off.
Damage in Transit (Third-Party Carriers)
We take reasonable care in packaging all orders for shipment. However, once an order leaves our facility and is in the possession of a third-party carrier (UPS, XPO, R+L, or any other LTL carrier), we are not responsible for damage that occurs during transit.
If your order arrives damaged:
- Document the damage with photos immediately upon receipt
- Note the damage on the carrier's delivery receipt before signing
- Contact the carrier directly to file a damage claim
- Contact us as well - we will assist with documentation where possible
We cannot guarantee the outcome of carrier claims but will do our best to support you through the process.
Returns & Refunds
Returns Due to Our Error
If you received an incorrect item as a result of our error, you may return it within 30 days of delivery for a full refund. We will cover all return shipping costs. Items must be unopened and in their original condition.
To initiate a return, contact us with your order number and details about the item you would like to return. We will respond promptly with return instructions.
Refunds are typically processed within two weeks of us receiving your return. This includes transit time back to us, our processing time, and your bank's processing time. In many cases refunds are issued sooner.
Returns Due to Customer Error
If you ordered the wrong item or wish to return a product for any reason other than our error, you may request a return within 30 days of delivery, subject to the following conditions:
- Items must be unopened and in original, undamaged packaging
- Return shipping costs are the responsibility of the customer
- A 25% restocking fee will be deducted from your refund
- Special order items are non-refundable under any circumstances
To initiate a return, contact us with your order number. Returns sent without prior authorization will not be accepted.
Non-Returnable Items
- Special order items - any item ordered specifically for you that is not standard stock
- Items that have been opened, installed, cut, or altered in any way
- Items returned after 30 days of delivery
Order Cancellations
- Standard orders not yet shipped: Full refund, no restocking fee
- Special orders not yet placed with the supplier: Full refund, no restocking fee - contact us immediately as special orders are placed promptly
- Special orders already placed with the supplier: May not be cancellable and are non-refundable once ordered
- Orders already shipped: Cannot be cancelled - please refer to the returns process above
If an item becomes unavailable after your order is placed, or if the lead time extends beyond what was originally communicated and your order has not yet shipped, you are entitled to a full refund with no restocking fee.
Shipping Fees & Refunds
Original shipping fees are generally non-refundable. Once an order has left our facility, shipping fees will not be refunded regardless of the reason for return. If a return is due to our error and the order has not yet shipped, any shipping fees paid will be refunded in full.
Contact Us
Have a question about your order, shipment, or a return? We're here to help.
Plainfield Location:
23838 W Industrial Dr N, Suite 1, Plainfield, IL 60585
Phone: (815) 439-3325
Spring Grove Location:
2221 Pierce Dr, Spring Grove, IL 60081
Phone: (815) 479-3325